Parimatch Privacy Policy

Parimatch collects personal data that users provide directly or that is generated through the use of its platform. This information is gathered to deliver secure, reliable, and compliant online services.

Categories of Personal Data Collected

• Full name and date of birth
• Contact details, including email address and phone number
• Government-issued identity documents for verification purposes
• Financial information, including payment methods and transaction records
• Device and usage data, including IP address, browser type, and session activity
• Location data, where permitted and relevant

Purpose of Data Collection

Personal data is collected to:

• Verify user identity and confirm eligibility to use the platform
• Process deposits, withdrawals, and other financial transactions
• Comply with anti-money laundering (AML) and know-your-customer (KYC) obligations under applicable Indian regulations
• Improve the quality, security, and functionality of the platform
• Respond to user queries and support requests

Technical and Organisational Protection Measures

Parimatch applies appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, misuse, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorised personnel only
• Regular security assessments and audits
• Secure storage infrastructure maintained by trusted data processors

User Rights

Users have the following rights with respect to their personal data:

• Right of Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request correction of inaccurate or incomplete data.
• Right to Deletion: Users may request deletion of their data, subject to legal retention obligations.
• Right to Withdraw Consent: Users may withdraw consent for data processing at any time, where processing is based on consent.

Compliance with Indian Law

Parimatch operates in compliance with applicable data protection norms in India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. The platform treats all sensitive personal data with the standard of care required under Indian law.

Personal information collected by Parimatch is used exclusively for lawful, specific, and transparent purposes. The platform does not process personal data in ways that are incompatible with the original purpose of collection.

Primary Uses of Personal Data

• Account Management: To create, maintain, and administer user accounts, including identity verification and access controls.
• Transaction Processing: To facilitate deposits, withdrawals, and other financial activities securely and accurately.
• Service Improvement: To analyse platform performance, identify technical issues, and enhance the user experience based on aggregated usage data.
• Regulatory Compliance: To meet obligations under applicable laws, including AML, KYC, and fraud prevention requirements.
• Analytics: To understand how users interact with the platform, enabling informed decisions about product development and service delivery.
• Marketing Communications: Where users have provided explicit consent, to send relevant promotional content, offers, and platform updates. Users may opt out of marketing communications at any time.

Principles Governing Data Use

• Data is processed only to the extent necessary for the stated purpose.
• Personal information is not sold to third parties for commercial gain.
• Processing activities are documented and subject to internal review.
• Users are informed of any material changes to how their data is used.

Parimatch provides users with clear mechanisms to access, review, update, or request deletion of their personal data.

How to Access Personal Data

Users may submit a written request to the Parimatch support team to receive a copy of the personal data held in their account. Requests are processed within a reasonable timeframe in accordance with applicable legal requirements.

Correction of Data

If a user identifies that personal information on their account is inaccurate or outdated, they may request a correction by:

• Updating details directly through the account settings, where the platform permits self-service changes.
• Contacting the Parimatch support team with supporting documentation to verify the correct information.

Deletion of Data

Users may request deletion of their personal data. Such requests will be honoured subject to the following conditions:

• Legal or regulatory obligations may require Parimatch to retain certain data for a specified period.
• Data essential to the resolution of ongoing disputes or investigations will be retained until the matter is closed.

Consent to Security and Payment Processing

By registering and using the Parimatch platform, users acknowledge and consent to the following:

• Personal data may be subject to security verification checks carried out by Parimatch or its authorised partners.
• Payment information may be processed by third-party payment service providers to facilitate financial transactions. These providers are bound by confidentiality obligations and applicable data protection standards.

Parimatch is an online gaming and sports wagering platform intended exclusively for individuals who are 18 years of age or older. Access to the platform by minors is strictly prohibited.

Age Restriction

• Users must be at least 18 years of age to register and use any services on the platform.
• During registration, users are required to confirm their age and may be asked to provide government-issued identification as part of the KYC verification process.

Limitations on Age Verification

Parimatch acknowledges that it is not always possible to verify a user’s age without the submission of valid identity documents. The platform relies on the accuracy of the information provided by users and takes reasonable steps to detect and prevent access by individuals below the legal age.

Handling of Data Collected from Minors

If Parimatch becomes aware, or is notified by a parent or legal guardian, that a minor has registered an account or submitted personal data, the following actions will be taken:

• The account will be suspended or closed immediately.
• All personal data associated with the minor’s account will be deleted from the platform’s records without undue delay.
• Any funds in the account will be handled in accordance with applicable legal requirements.

Parents or legal guardians who believe a minor has created an account on the platform are encouraged to contact the Parimatch support team immediately.

Parimatch operates through a network of partners and service providers that may be located in countries outside of India. As a result, personal data collected through the platform may be transferred to, stored in, or processed in jurisdictions other than the user’s country of residence.

Scope of International Data Transfers

• Personal data may be processed in countries where Parimatch’s technology partners, payment processors, or operational service providers are based.
• Such transfers are carried out only to the extent necessary to deliver the services requested by the user.

User Consent

By accessing and using the Parimatch platform, users explicitly consent to the transfer of their personal data to third-party partners operating outside India for the purposes described in this policy.

Confidentiality Obligations

All partners and third-party processors involved in international data transfers are required to:

• Maintain the confidentiality of personal data in accordance with applicable data protection standards.
• Implement appropriate technical and organisational security measures.
• Process personal data only for the purposes specified by Parimatch and not for any independent commercial use.

Parimatch takes reasonable steps to ensure that international data transfers are conducted responsibly and that user information remains protected regardless of where it is processed.

This Legal Disclaimer forms part of the Privacy Policy and applies to all users who accept its terms.

Scope and Effect

The Legal Disclaimer may alter the scope, interpretation, or practical effects of the rules and obligations set out in this Privacy Policy. Users are advised to read this section carefully in conjunction with the remainder of the document.

When the Disclaimer Applies

The provisions of this disclaimer take effect at the moment the user accepts this Privacy Policy. Acceptance may occur through any of the following means:

• Electronic or written signature on a registration or consent form.
• Clicking an acceptance checkbox or confirmation button during the registration process.
• Continuing to access or use the platform after having been presented with the updated policy.

General Limitation

Parimatch does not accept liability for any consequences arising from the misuse of the platform or the provision of inaccurate personal information by the user. The platform’s obligations under this policy are contingent on users acting in good faith and in compliance with the Terms and Conditions.

What Are Cookies

Cookies are small text files that are placed on a user’s device when they visit a website. These files allow the website to recognise the device on subsequent visits and store certain preferences or activity information.

How Parimatch Uses Cookies

Parimatch uses cookies for the following purposes:

• Statistical Analysis: To collect aggregated data on how users navigate and interact with the platform, enabling performance monitoring and reporting.
• Behavioural Analysis: To observe patterns of use across sessions, helping the platform understand user preferences and identify areas for improvement.
• Personalisation: To tailor the platform experience to individual user preferences, including language settings, display options, and content relevance.
• Platform Improvement: To identify technical issues, measure the effectiveness of features, and support the ongoing development of the platform.

Cookie Retention

Cookies placed by the platform are retained for a period of up to one year from the date of placement, unless the user clears them from their device earlier.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Disabling certain cookies may affect the functionality or personalisation of the platform experience. Parimatch does not override browser-level cookie preferences set by the user.

By accessing, registering on, or continuing to use the Parimatch platform, users confirm their full and unconditional acceptance of this Privacy Policy in its entirety.

Current Version

• The version of this Privacy Policy currently published on the platform supersedes all previous versions.
• Users are responsible for reviewing the policy periodically to remain informed of any updates.
• Continued use of the platform following any modification to this policy constitutes acceptance of the revised terms.

Notification of Changes

Parimatch reserves the right to update or amend this Privacy Policy at any time. Where changes are material, users may be notified through the platform or by email. The effective date of the most recent version will be indicated within the document.

Parimatch may share personal data with third parties under specific, defined circumstances. All such sharing is conducted on a lawful basis and limited to what is necessary for the stated purpose.

Circumstances Under Which Data May Be Shared

• Legal Compliance: Personal data may be disclosed to regulatory authorities, law enforcement agencies, or courts where required by applicable law or legal process.
• Dispute Resolution: Data may be shared with relevant parties in connection with the investigation or resolution of disputes involving the user.
• Contractual Obligations: Data may be disclosed to third parties where necessary to fulfil contractual obligations, including the delivery of platform services.

Third-Party Recipients

Where applicable, a list of third-party partners who may receive personal data is made available on the platform. If a specific recipient is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of disclosure.

Consent to Third-Party Sharing

By providing personal data to Parimatch and continuing to use the platform, users consent to the sharing of that information with third parties in accordance with the circumstances described above. Third parties receiving personal data are bound by confidentiality obligations and are not permitted to use the information for purposes beyond those specified.

The Parimatch platform may contain links to third-party websites for informational or reference purposes. These external websites are operated independently and are not under the control of Parimatch.

Parimatch’s Position on External Sites

• Parimatch is not responsible for the privacy practices, data handling procedures, or content of any third-party website linked from its platform.
• Each external website operates under its own privacy policy, which may differ significantly from this document.
• The presence of a link to an external website does not constitute an endorsement of that website or its data practices by Parimatch.

Advice to Users

Users are advised to exercise caution when navigating to external websites accessed through links on the platform. Before submitting any personal information on a third-party site, users are encouraged to review that site’s privacy policy and terms of use to understand how their data will be handled.